Privacy Policy

Techooze Solutions (“Company”, “We”, “Us”, “Our”) values your privacy and is committed to protecting information shared with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://www.techoozesolutions.com/ or use any of our services.

By accessing our website, contacting us, submitting forms, making payments, or using our services, you consent to this Privacy Policy and agree to the collection and use of information as described below.

1. Scope of Policy

This Privacy Policy applies to:

  • Our website
  • Landing pages
  • Contact forms
  • WhatsApp / phone / email inquiries
  • Client onboarding processes
  • Digital marketing campaigns
  • Paid services and support interactions
  • Any online or offline business communication with Techooze Solutions

This policy does not apply to third-party websites, tools, apps, or platforms linked from our website.

2. Information We Collect

We may collect personal, technical, and business-related information including:

2.1 Personal Information

  • Full name
  • Company name
  • Mobile number
  • Email address
  • Billing details
  • Address
  • GST / business information (if required)
  • Identity details if legally necessary

2.2 Business Information

  • Website details
  • Domain / hosting information
  • Marketing goals
  • Brand assets
  • Project requirements
  • Credentials voluntarily shared for service execution

2.3 Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Location approximation
  • Date/time logs
  • Pages visited
  • Referral sources
  • Click behavior

2.4 Communication Data

  • Emails
  • Chat messages
  • WhatsApp messages
  • Call records or notes
  • Attachments
  • Support requests

3. How We Collect Information

We may collect information when you:

  • Fill forms on our website
  • Contact us by phone / WhatsApp / email
  • Request quotation or proposal
  • Purchase services
  • Subscribe to newsletters
  • Participate in surveys or promotions
  • Use our website through cookies or analytics tools

4. How We Use Your Information

We may use collected information for any lawful business purpose including:

  • Responding to inquiries
  • Providing quotations and proposals
  • Delivering services
  • Creating websites / campaigns / accounts
  • Processing payments
  • Customer support
  • Internal record keeping
  • Service improvement
  • Performance analytics
  • Fraud prevention
  • Legal compliance
  • Marketing, remarketing, offers, promotions
  • Recovering dues or resolving disputes

We reserve the right to use anonymized or aggregated data for business intelligence and service optimization.

5. Marketing Consent

By submitting your contact details or interacting with us, you authorize Techooze Solutions to contact you through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email
  • Promotional messages
  • Retargeting ads

You may request to opt out of promotional communication, but service-related messages may still be sent.

6. Cookies Policy

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

  • Improve website performance
  • Remember preferences
  • Analyze visitor behavior
  • Run remarketing campaigns
  • Measure advertising performance
  • Enhance user experience

You may disable cookies through browser settings, but some website functions may be affected.

7. Analytics & Advertising Tools

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta / Facebook Ads
  • Search Console
  • CRM tools
  • Chat widgets
  • Email automation tools
  • Hosting analytics tools

These third parties may collect data according to their own privacy policies. We do not control external platform practices.

8. Sharing of Information

We do not sell personal data as a primary business model. However, we may share information when necessary with:

  • Payment processors
  • Hosting providers
  • Domain registrars
  • Advertising platforms
  • Technical vendors
  • Employees / contractors / consultants
  • Legal advisors
  • Government or regulatory authorities when required
  • Collection agencies for unpaid invoices

Such sharing may occur without separate notice where operationally necessary.

9. Data Storage & Security

We take commercially reasonable measures to protect data. However, no website, server, email, or internet transmission is 100% secure.

Accordingly:

  • We do not guarantee absolute security.
  • Any transmission of information is at your own risk.
  • You are responsible for safeguarding passwords and credentials shared with you.

10. Client Credentials & Access

Where clients provide access to:

  • Hosting panels
  • Domains
  • Social media accounts
  • Ad accounts
  • Email systems
  • Websites
  • Payment gateways

You confirm you are authorized to share such access. We are not liable for disputes arising from unauthorized access provided by the client.

11. Retention of Data

We may retain data for as long as necessary for:

  • Ongoing services
  • Future support
  • Legal compliance
  • Accounting records
  • Internal analytics
  • Dispute resolution
  • Protection of business interests

Even after project completion, archived records may remain stored.

12. Payment Information

Payments may be processed through third-party gateways or banking channels. We do not store sensitive card data unless specifically handled through compliant processors.

Billing records, invoices, receipts, and transaction references may be retained.

13. International Data Processing

Some service providers or cloud tools may process data outside India. By using our services, you consent to such transfer where necessary.

14. Third-Party Links

Our website may contain links to third-party websites. Once you leave our website, their privacy practices apply. We are not responsible for third-party policies or content.

15. Legal Disclosure

We may disclose your information if required to:

  • Comply with law
  • Respond to legal notices
  • Protect our rights
  • Recover payments
  • Prevent fraud
  • Enforce our Terms & Conditions
  • Protect users, staff, or public safety

16. Your Rights

Subject to applicable law, you may request to:

  • Access certain personal data
  • Correct inaccurate data
  • Request deletion where legally permissible
  • Withdraw marketing consent

However, we may decline requests where retention is necessary for legal, contractual, security, accounting, or legitimate business reasons.

17. Children’s Privacy

Our services are not intended for persons under 18 years without parental/guardian involvement. We do not knowingly collect children's personal information for independent contracting purposes.

18. Limitation of Liability

To the fullest extent permitted by law, Techooze Solutions shall not be liable for:

  • Data loss
  • Unauthorized access
  • Cyber attacks
  • Interception of communication
  • Third-party misuse
  • Platform outages
  • Indirect or consequential damages

Use of our website and services is at your own risk.

19. Changes to Privacy Policy

We reserve the right to amend, update, modify, or replace this Privacy Policy at any time without prior notice.

The latest version published on our website shall be binding immediately.

20. Governing Law

This Privacy Policy shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of courts in Delhi, India.

21. Consent Statement

By using our website, submitting forms, contacting us, or availing services, you acknowledge that you have read and agreed to this Privacy Policy.